A reply to “other opinions” will be made after follow-up in accordance with corresponding procedures. Should you have enquiries, you may call the Civic Service Hotline at 2833 7676 during office hours (from 9:00 a.m. to 7:00 p.m.).
All personal information, including names, contact telephone numbers, contact addresses, email addresses or other information which can identify the person concerned, is to be provided by the sender on a voluntary basis. If the case is to
be transferred to other government departments or organisations for follow-up, the sender will be deemed to have consented to the referral of his/her personal information if there is no special statement expressing otherwise. .
Please keep your personal information, file enquiry number and verification code properly. Do not disclose the information or provide it for a third party.
The information provided on this platform is only for reference of the sender and should not be used as proof or other purposes.
IAM does not assume any obligation or responsibility for any loss or damage suffered as a result of any use or reliance on the information provided on this website.
IAM reserves the right to amend or interpret the information on this platform.
All the information in the records of IAM shall prevail.
Use of this service indicates an unconditional acceptance of these terms and any amendments to them. IAM will publish the new version in replacement of the old one without further notice and state the revision date should these terms be
If there is any inconsistency or ambiguity between the stated terms and other language versions, the Chinese version shall prevail.
1 January 2019
Personal Data Collection Statement
Personal Data Collection Statement (comments and administrative procedures enquiries)
We welcome your comments and enquiries about our administrative procedures. During our processing of a case, you may be required to help in the follow-up or submission of further information. Therefore, you should provide us with your name
and valid contact information (home address, telephone number or e-mail address) whenever possible, or the case may not be processed due to insufficient information. In case you are unwilling to provide us with your contact information, we will
not send you a reply.
The personal data you submit to us will be used only for the purposes which are directly related to the case. The relevant data may be passed on to the individuals or institutions which are required to contact for handling the case if
necessary during the processing of the case.
In case of violations to law, we may provide the law enforcement authorities our stored data due to the need of criminal investigation. These authorities may use such data to track down individuals committing unlawful acts and take their
enforcement actions in accordance with law.
To improve service quality, we have been conducting satisfaction surveys with questionnaires on a regular basis. Your personal data may also be used for related matters.
According to Article 11 of Law No. 8/2005 “Personal Data Protection Act”, data subjects can exercise their rights to request for an access to, a correction of or an update to their personal data submitted to us. Please submit a written
request when necessary, which is free of charge.
Should there be any updates to this statement, we will have them published in a new version replacing the old one and no further notice is required. The date of the revision will be stated in the relevant revised statement.
1 January 2019
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